Terms and conditions

Thank you for booking with BigSmiles

We dont have 63 pages and clauses of terms and conditions

What we have are basic terms and conditions that are as reasonable as can be for our customers
cancellation notice
Deposit returns:
Non Returnable
Balance payments:
Balance payments must be made in full 7 days prior to the hire date.
Balance payments are non returnable
Bigsmiles do in effect offer a No price increase postponement into the future that suits the customer
Health or National crisis issues:
BigSmiles understand people can become ill at any time and sometimes there are worldwide or national issues such as Viruses (Sars or Covid19)
therefore We are very flexible at Bigsmiles and will postpone the date into the future that suits the client with No extra cost (terms for this is that the date should be of similar stature) such as a weekday booking will still be a weekday booking, and a weekend booking will still be a weekend booking
Wet weather: We have for many years worked in wet weather but should wet weather be so bad that the bride or groon wish to cancel or postpone then we will be happy to postpone into the future as like for like.

Find us:


Edington Drive Cooroibah,

Queensland 4565.


E-mail:contact me by email

Mobile: 045515 7728,